Malacañang reaffirmed its commitment to due process for PrimeWater complaints amid ongoing investigations into the company’s allegedly poor water service in several parts of the country.
According to Palace Press Officer Undersecretary Claire Castro, the Local Water Utilities Administration (LWUA) continues to look into public grievances, while support from various sectors shows the administration’s serious intent to address the issue.
Castro made the statement following the formal complaint filed by advocacy group Bayan Muna, which called for the termination of all joint venture agreements (JVAs) between PrimeWater and local water districts.
Responding to media inquiries about whether the Palace is open to such a move, Castro emphasized that the President and the administration uphold the principle of due process and reject any notion of “cutting the process.”
She added that approximately 16 million people are believed to be affected by PrimeWater’s allegedly substandard service, which is why urgent action is being considered.
However, Castro also stressed that no decision can be made without sufficient evidence or proper basis.